Refunds, Returns, and Changes

At The Project Book, we want you to be fully satisfied with your purchases from our website. Below are our policies for refunds, returns, and changes to ensure a smooth and enjoyable experience.

Refund Policy:

1. Eligibility for Refunds: To be eligible for a refund, the following conditions must be met:
2. How to Request a Refund: To initiate a refund request, please contact our Customer Service team through one of the following methods:
3. Processing Time: Refunds will be processed within 15 days from the date of your refund request approval. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method.

Return Policy:

1. Damaged or Defective Products: If you receive a damaged or defective physical product, please contact our Customer Service team immediately. We will arrange for a replacement or issue a refund as per your preference.
2. Incorrect Orders: If you receive an incorrect order, please notify us promptly. We will take the necessary steps to rectify the issue and ensure you receive the correct product.
3. Return Shipping: In case of returns due to damage, defect, or incorrect orders, we will provide you with a prepaid shipping label. For other return reasons, return shipping costs will be the responsibility of the customer.

Changes and Modifications:

1. Requesting Changes: If you wish to make changes to a purchased product or service, such as switching to a different workshop or course, please contact our Customer Service team. We will do our best to accommodate your request, subject to availability and any applicable fees.
2. Modifications by The Project Book: While we strive to provide accurate and up-to-date information on our website, there may be instances where we need to make changes to product offerings, course content, or workshop schedules. In such cases, we will notify affected customers promptly and offer suitable alternatives or refunds where applicable.

Customer Service for Refunds, Returns, and Changes:

If you have any questions or need assistance regarding refunds, returns, or changes, our dedicated Customer Service team is here to help. Please don't hesitate to reach out to us through the following channels:

Contact Information:

• Email: info@projectbookacademy.com

Office Hours: Monday - Friday: 9:00 AM to 6:00 PM (Lisbon Time Zone)

We value your satisfaction and are committed to providing fair and transparent policies for refunds, returns, and changes. Thank you for choosing The Project Book for your learning and shopping needs!